027 — Lauren Krcatovich: Product-led thinking creates better Salesforce orgs!

Lauren Krcatovich is CRM Development Manager at Cision. Her journey in tech has been shaped by business analysis and product management before taking the reins for overall Salesforce development.

In this episode of DevOps Diaries, Lauren shares why product and design thinking is critical to the success of Salesforce implementations. She uncovers the key stakeholders that need to be involved in projects from the start to achieve the best results — some may surprise you!

Jack and Lauren also dive into the importance of accountability and quality management across the organization. Listen in to get Lauren’s take on retrospectives and methods for continuous improvement that help you learn from project experience. They also discuss strategies for tech stack consolidation.

Useful links based on key themes from this episode:

How to align performance with objectives
What are the business benefits of DevOps?
How to manage multiple Salesforce Production orgs
The State of Salesforce DevOps 2024
Who are Gearset’s DevOps Leaders?

Connect with Lauren
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Connect with Jack
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Podcast produced and sponsored by Gearset, the complete Salesforce DevOps platform. Try Gearset free for 30 days.