052 — Megan Tuano: The secret sauce in Salesforce business analysis!

Megan Tuano shares her unique journey into the tech industry, the importance of communication, questions, and the value of empathy in customer service.

She discusses her experiences with Salesforce and the significance of building relationships, emphasizing that success comes from being authentic and understanding the human aspect of technology. Megan and Jack also explore various themes surrounding customer service, the journey of content creation on YouTube, the challenges of balancing careers and parenthood.

They wrap up by discussing the impact of artificial intelligence on business analysis, how to craft effective user stories, and how shifting left collaboratively harnesses the best results.

Learn more:
- Salesforce release management best practices.
- How to deploy Agentforce.
- DevOps for enterprise Salesforce implementations.

About DevOps Diaries:
Salesforce DevOps Advocate Jack McCurdy chats to members of the Salesforce community about their experience in the Salesforce ecosystem. Expect to hear and learn from inspirational stories of personal growth and business success, whilst discovering all the trials, tribulations, and joy that comes with delivering Salesforce for companies of all shapes and sizes. New episodes bi-weekly on YouTube as well as on your preferred podcast platform.

Podcast produced and sponsored by Gearset. Learn more about Gearset.

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About Gearset:
Gearset is the leading Salesforce DevOps platform, with powerful solutions for metadata and CPQ deployments, CI/CD, automated testing, sandbox seeding and backups. It helps Salesforce teams apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. Get full access to all of Gearset's features for free with a 30-day trial.

Chapters
00:00 Introduction
03:08 Breaking into Tech: Overcoming Misconceptions
05:53 The Role of Communication in Tech
08:49 The Importance of Asking Questions
11:59 Shift Left: Identifying Issues Early
15:01 Building Relationships in Tech
18:02 Empathy in Customer Service
20:58 Salesforce Experience and Insights
23:54 The Relationship Between Customer Service and Tech
28:00 Navigating Customer Service Challenges
30:55 Creating on YouTube
33:57 Balancing Parenthood and Careers
35:57 The Role of AI in Business Analysis
40:00 Crafting Effective User Stories
43:02 Collaboration Between Teams for Success
47:04 Building Community and Finding Your Why